FAQ

Got questions? We’ve got answers! Here’s everything you need to know about our coffee, shopping experience, and policies.

General Questions

Q: What makes our coffee unique?
A: Our coffee is crafted from ethically sourced beans, roasted in small batches to ensure freshness and flavour.

Q: Where are your coffee beans sourced from?
A: We work with trusted farms across Coorg and Chikmagalur in Karnataka, India focusing on quality and sustainability.

Orders and Shipping

Q: How long does shipping take?
A: Orders are processed within 1-2 business days, and delivery typically takes 3-7 business days, depending on your location.

Q: Do you offer international shipping?
A: Currently, we only ship within India. We plan to expand soon!

Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking link via email.

Returns and Refunds

Q: What is your return policy?
A: If you're not satisfied, you can return unopened coffee bags within 14 days of delivery for a full refund. For more information, go to our Return and Refund policy

Q: How do I initiate a return?
A: Contact us at epineocoffee@gmail.com with your order number and reason for return.

Products

Q: What grind sizes do you offer?
A: We offer whole beans, coarse grind, medium grind, and fine grind options.

Q: How should I store my coffee?
A: Store your coffee in a cool, dry place in an airtight container to maintain freshness.